FAQ
Frequently Asked Questions
Everything buyers ask us about custom socks — MOQ, design, samples, production, shipping and pricing.
General
What kind of company is SockManufacture?
We are a B2B custom sock manufacturer based in Zhuji City, Zhejiang — China's 'Sock Town'. We design and knit custom socks for brands, teams, wholesalers and distributors worldwide, and our socks suit retail, e-commerce, corporate gifting and brand promotion.
Where are your socks made?
Socks are produced in our own factory in Zhuji City, Zhejiang Province, China, and shipped worldwide — usually through Ningbo Port.
Do you provide free samples?
Yes, we provide free samples — you only cover shipping. We'll send the style and color you select so you can check the yarn, fit and logo before committing.
What types of socks can you make?
Almost all common types — custom logo socks, dress socks, athletic socks, compression socks, team socks, baby/kids socks and more. If you are not sure whether your sock can be made, contact us.
About Orders
What is your minimum order quantity?
Our MOQ is 300 pairs per style and color for most sock types.
Can you knit all sizes?
Yes — we knit socks to fit all foot sizes, and we can also do a "one size fits most" option that fits most adult unisex feet. That option works well for promotional logo socks and everyday cotton styles.
Do you provide packaging?
Yes. We provide sock packaging design and production — inner labels, tags, plastic bags, boxes and outer cartons — so your socks arrive ready for retail.
What sock lengths can you make?
No-show, low cut, ankle, quarter, crew, mid-calf, knee-high and thigh-high.
What materials do you use?
Usually cotton. We also work in wool, bamboo, merino wool, polyester and nylon according to your needs.
About Design
Is design really free?
Yes — design is free for all customers. We have dedicated designers to help, and you get free design and revisions until you are satisfied.
How fast do you deliver a design?
We usually provide a sock design within 1–3 days. During office hours we can sometimes send the design within a few hours.
What file formats do you accept?
We accept design documents in any form. We recommend using a sock design mockup to speed up the process.
Is there a color limit?
Generally a simple design can use up to 8 colors and a complex design up to 5. This is not fixed — send your design and our team will confirm what is possible.
Can you make left/right mismatched pairs?
Yes, we can produce socks with left and right mismatched pairs.
Production & Shipping
What is your production time?
Our standard production time is about 4 weeks plus shipping. Rush production is available — contact us to confirm your timeline.
Do you offer rush orders?
Yes, rush orders are available. Contact us as early as possible so we can confirm we can produce them for you.
Where do you ship from?
Our factory in Zhuji City, China — shipment is usually through Ningbo Port.
Do you ship worldwide?
Yes, we ship worldwide. Different regions have different policies, and there may be additional taxes or surcharges.
Do you provide tracking?
Yes — once your order ships, we email you the tracking information.
About Pricing
How is pricing determined?
Price depends on the quantity — the larger the order, the better the discount. We cannot provide a specific price here; contact our sales team for an exact quote.
Are there hidden fees?
No additional fees — no setup fees and no rush fees.
What payment methods do you accept?
We support credit cards, PayPal and T/T bank transfer.
Still have questions? Our support team can answer anything about custom socks — contact us.